Returns, Refunds, Exchanges & Right of Withdrawal

1. Your Right of Withdrawal

If you are a consumer purchasing from within the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason, subject to applicable legal exceptions.

For orders containing multiple items delivered separately, the withdrawal period generally starts when you receive the last item.

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires. You may use our online withdrawal function or contact us using the details provided below.

You are not required to use a specific return form to exercise your statutory right of withdrawal.

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after informing us of your decision.

2. Refunds Following a Legal Withdrawal

If you exercise your statutory right of withdrawal, we will refund the payments required by law, including the cost of our least expensive standard delivery option where applicable.

Refunds will be made using the same payment method used for the original purchase, unless you expressly agree to another method that does not incur additional fees.

We will process your refund without undue delay and within the applicable legal deadline, generally no later than 14 days after receiving your withdrawal notification.

However, where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

No restocking, inspection, storage or processing fee will be charged for exercising your statutory right of withdrawal.

Any discount applied to the original purchase will be taken into account when calculating the refund. Refunds are based on the amount actually paid for the returned goods.

3. Return Shipping Costs

Unless we have agreed to cover the cost, you are responsible for the direct cost of returning goods following a legal withdrawal, provided that you were informed of this obligation before completing your purchase.

If an item is defective or does not conform to the sales contract, different rules may apply. Your statutory rights remain unaffected.

We recommend using a tracked shipping service so that you can keep proof of your return shipment.

4. Exchanges

If you would prefer an exchange rather than a refund, please contact us to discuss the available options.

Where available, exchanges may be offered for a different size or colour of the same style.

Exchanges for a different product may require you to return the original item and place a new order.

Exchanges offered as a commercial service are subject to product availability and applicable consumer protection laws. Choosing an exchange must not prevent you from exercising a statutory right to withdraw where that right applies.

5. Defective or Damaged Items

We are sorry if you receive a defective or damaged product.

Please contact us at info@kidsmodelista.com and include:

• Your order number.

• A description of the problem.

• Photographs or a video showing the defect, where possible.

We will review your request and explain the appropriate next steps.

Your statutory rights concerning defective or non-conforming goods remain unaffected by this policy.

6. Return Instructions

Before sending an item back, please contact us so that we can provide the appropriate return instructions and return address.

A return form may help us process your request more efficiently, but it is not mandatory for exercising your statutory right of withdrawal.

Please package the item securely and retain your proof of postage.

7. Refund Processing Times

Once a refund has been approved and can legally be processed, the time it takes for the funds to appear in your account may depend on your payment provider or bank.

If your refund has not appeared within the expected timeframe, please contact us at info@kidsmodelista.com.

8. Exchanges and Delivery Times

Delivery times for exchange items depend on your destination and the availability of the requested product.

We will inform you of the expected delivery timeframe when arranging an exchange.

These arrangements do not affect your statutory right to withdraw from an online purchase.

9. Contact Us

If you have any questions about returns, refunds, exchanges or your right of withdrawal, please contact us:

Email: info@kidsmodelista.com

We will be happy to assist you.

Nothing in this policy limits any mandatory consumer rights applicable to your purchase.