Yes. All our products are covered by the applicable statutory consumer guarantees. If you receive a faulty, damaged or incorrect item, please contact us at info@kidsmodelista.com with your order number and a description of the issue. We will assist you in accordance with your legal rights.

We may offer exchanges for a different size or colour, subject to availability. Please contact us at info@kidsmodelista.com before returning your item so we can confirm whether an exchange is possible and provide the necessary instructions. Your statutory right of withdrawal and consumer rights remain unaffected.

Once your order has been shipped, you will receive tracking information by email when tracking is available. You can use this information to follow your parcel and check its delivery status. If you have any questions, please contact us at info@kidsmodelista.com with your order number.

Your payment security is important to us. Payments are processed through the secure payment methods available at checkout. The payment options displayed during checkout are the ones currently available for your order, including PayPal if offered. We do not have access to your full payment card details.

At KidsModelista, we carefully select baby and maternity products designed to support families in their everyday lives. From baby carriers and diaper bags to nursery accessories and personalized items, our goal is to offer practical products and a smooth shopping experience, with customer support whenever you need it.

Our commitment is to provide a clear and reliable shopping experience for parents and families. We aim to offer carefully selected products, transparent product information, clear delivery and return policies, and helpful customer support. Your trust and satisfaction are important to us.

If you have any questions about a product, your order, delivery or returns, you can contact our customer support team by email  at info@kidsmodelista.com or at kidsmodelista@gmail.com. Please include your order number, if applicable, so we can assist you more efficiently. We will get back to you as soon as possible.

Orders are usually processed within 1–2 working days. After processing, estimated delivery takes 5–7 working days, depending on your destination and the delivery service. These timeframes are estimates and are not guaranteed. Where tracking is available, you will receive tracking information to follow your parcel.

Yes. If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days of receiving your order, subject to applicable legal exceptions. To exercise this right, please contact us at info@kidsmodelista.com within the withdrawal period. We will provide you with the return instructions. Return shipping costs may be your responsibility if this was clearly communicated before purchase.

We are sorry if your order does not arrive in the expected condition. Please contact us at info@kidsmodelista.com with your order number, a description of the issue and photos or a video, if available. We will review your request and help resolve the issue in accordance with your statutory consumer rights.