Delivery & Returns Policy

At KidsModelista, we aim to provide a smooth and reliable shopping experience. We want you to know what to expect when placing an order with us.

1. Order Processing

Orders are usually processed within 1–2 working days.

Once your order has been processed, it will be prepared for dispatch. Processing times may vary during busy periods, public holidays or due to circumstances beyond our control.

2. Delivery

Our estimated delivery time is 5–7 working days after your order has been processed.

Delivery times may vary depending on your location, local delivery services and circumstances beyond our control.

Where tracking is available, tracking information will be provided so you can follow your parcel.

Please note that delivery times are estimates and are not guaranteed.

3. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at kidsmodelista@gmail.com.

We will do our best to cancel your order if it has not yet been processed or dispatched. However, cancellation cannot be guaranteed once processing has begun.

If your order has already been dispatched, you may still be able to exercise your statutory right of withdrawal, subject to applicable conditions.

Your statutory consumer rights are not affected by this policy.

4. Incorrect or Incomplete Shipping Address

Please ensure that your shipping address is accurate and complete when placing your order.

If you need to make a change, contact us at kidsmodelista@gmail.com as soon as possible. Address changes can only be made before your order has been processed.

If a parcel cannot be delivered due to an incorrect or incomplete address, please contact our customer support team so we can review the available options.

5. Undeliverable Parcels

If your parcel is returned to us, refused or cannot be delivered, please contact us at kidsmodelista@gmail.com.

Depending on the circumstances, we will review the available options, which may include reshipment or a refund in accordance with applicable law.

Any applicable delivery or return costs will be communicated to you where permitted by law.

6. Returns and Right of Withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at kidsmodelista@gmail.com within the withdrawal period. We will provide you with the return instructions and the appropriate return address.

Products should be handled with reasonable care. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

You may be responsible for the direct cost of returning an item when exercising your right of withdrawal, provided this was clearly communicated before purchase.

This right does not affect your statutory rights in relation to faulty, damaged or incorrect products.

7. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us at kidsmodelista@gmail.com.

Please include:

• Your order number

• A description of the issue

• Photos or a video, if available, to help us understand the problem

We will assist you in accordance with your statutory consumer rights. Depending on the circumstances, you may be entitled to a repair or replacement at no cost, or to a price reduction or refund where required by law.

8. Return Shipping

For returns due to a change of mind, customers may be responsible for the direct return shipping costs, provided they were informed of this before purchase.

For faulty, damaged or incorrect items, please contact us before returning the product so we can assist you with the appropriate return arrangements.

We recommend using a tracked shipping service and keeping your proof of postage, particularly for higher-value items.

9. Refunds

Where a refund is legally due, it will be made using the original payment method unless you expressly agree otherwise.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

Refunds will include standard delivery costs where required by law. Additional costs for a more expensive delivery option may not be refundable.

No restocking or processing fee will be deducted from a refund that is legally due.

10. Contact Us

If you have any questions about delivery, returns or your order, please contact us:

Email: kidsmodelista@gmail.com

Please include your order number so we can assist you as efficiently as possible.