Delivery and Returns Policy

 

  • At kidsmodelista, we do our best to ensure that our product descriptions are as detailed as possible, so that there are no surprises when you receive our products.
  • We want our customers to know exactly what they are ordering.
  • Our order processing time is 1-- 2 working days
  • all our orders are delivered within 5 to 7 working days once your order has been processed.
  • Order cancellation policy:
  • We pride ourselves on our ability to quickly process all orders placed on our site.
  • Most orders are processed within 48 hours. If you wish to cancel your order for any reason, please email us at kidsmodelista@gmail.com as soon as possible.
  • The vast majority of items in stock are processed and/or dispatched within 48 hours. It is imperative that you contact us during this period, so that we can attempt to cancel your order before it is processed and/or dispatched.
  • No request to cancel your order can be considered if it has already been processed.
  • Address error :
  • It is your responsibility to check the accuracy of this address and to contact us as soon as possible to inform us of any changes. Changes can only be made if your order has not yet been processed.
  • We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undelivered orders (inaccessible addresses, incomplete addresses, etc.).
  • In the latter cases, these packages may be returned to us, but not systematically.
  • If your order is returned to sender, we will offer you a refund minus shipping costs, or we will offer you reshipment, depending on your choice.
  • You are not eligible for reshipment or refund of your order until your package has been received by the sender.

 

  • Return policy :
  • Whether you're dissatisfied or have simply changed your mind. Our return policy is 14 days from the moment you receive your products.
  • If for any reason you are not satisfied, after exchanging certain information via our support (support@kidsmodelista.com)
  • Send it by parcel post to the address we'll give you when you write to our support team.