Refund policy

 

-Exchanges / Refunds / Replacements-

If you are within the 14-day return period we offer you 3 options:

1. exchange your item for a different size/color.
Exchanges are only available for the size and/or color of the same style. Exchanging for a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.

2. refund details and vouchers
The default refund method is credit notes.
If you wish to receive a refund on the method of payment used for your purchase, you must notify us on the returns form and a 15% inspection, storage, and processing fee will apply.
Orders that are exchanged or items returned/exchanged due to manufacturer defects do not incur this restocking fee. The fee will be applied to the original order and the balance will be refunded.
Only the final price paid (after any reduction) will be refunded.
Discount codes or vouchers cannot be reissued and are not refundable.
 
3 . Replacement of a defective item
We are very sorry! Please send us an email to kidsmodelista@gmail.com with the following details:

Your order number

Description of the problem (e.g. faulty/defective item)

A photo or video
 
How long does it take to get a refund?
Generally, refunds can take up to two weeks to process. All refunds must be checked for authenticity and submitted to our accounting department for processing.

How do I return an item?

Each return request must be accompanied by a returns form.

Please fill in this form as accurately as possible and send your item together with the form to the return address we will send you by e-mail.

If you have any questions or concerns, please e-mail us at kidsmodelista@gmail.com
 
Late or missing refunds :

Check your bank account

Contact your bank

Processing time usually takes 3 to 5 working days.

If you've done all this and still haven't received your refund, please contact us at kidsmodelista@gmail.com.
 
Delivery:
The customer is responsible for paying his/her own shipping costs for the return of an item. If you receive a credit note, it will correspond to the amount you paid. If you have notified us that you would like a refund, you will receive exactly what you paid for the product minus the restocking fee.
If you want an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.

Warning:
If you are shipping items worth more than €50, we strongly suggest that you return the product to us with a tracking number.